Research Panel Terms & Conditions

These “terms and conditions for panelists/panel members and respondents” (hereinafter the “terms”) determine main and basic terms, conditions and provisions how individuals can become panel members (panelists/panel members and respondents) and when panelists/panel members, respondents and other members participate in panels, surveys, market research, public opinion polls and other market research activities.

These terms apply for panels, surveys, other services related to market research activities using theAsianparent (TAP) systems and platforms (TAP app, website & social media pages).

Please note, theAsianparent (TAP) & theAsianparent insights (TAP insights) are part of Tickled Media group.

Terms can be used in either of the below ways:

• When services provider (owner) of TAP systems and platforms is any of company which belongs to Tickled Media group of companies;
• When any client (panel owner, customer, researcher, etc.) uses TAP systems and platforms, they are owner and controller of information and data, and any of company which belongs to Tickled Media group of companies acts / administrates / manages panels, surveys, projects, panelists/panel members, etc. on behalf of that client.

Definitions

“panel” means the data base which includes all the panelists/panel members.

“panelists/panel members” means individuals who are part of a panel and have agreed to be invited to and participate in surveys, market research, opinion polls, etc.

“active panelist” refers to a panel member that has: (a) participated in a survey, (b) other research program; or (c) other parts of the research service, at least, once over the last twelve (12) months; or (d) updated his/her profile or member information at least once in the last twelve (12) months.

“panel site/app” means a website/app where individuals can register to become panelists/panel members.

“panel owner” refers to the owner of a panel (TAP) and a panel site that you are a panel member of.

“region of the Tickled Media” means the territory of the any company of the Tickled Media group of companies.

“respondents” means panelists/panel members or other members and individuals who participate in market research, surveys, public opinion polls, other market research activities.

“survey” means online market research survey where respondents participate and provide opinions and answers about a market, supply, demand, products, goods, services, offers, consumers, customers, vendors and various other aspects.

“applicable law” refers to applicable national and/or local laws and regulations.

“client” refers to our clients to whom we provide services.

“survey owner” refers to the owner of a survey, which typically is a client.

“restricted content” refers to confidential and/or proprietary information, materials, products, and content belonging to TAP and/or a panel owner, a survey owner, a client.

“market research tracking service” refers to a service accepted by a user that may track online behavior of such user, such as websites accessed by the user, products & services bought online and online campaigns exposed to the user for market research purposes, including advertising tracking research.

“user content” refers to all content, materials, information, and comments you use, upload, post or submit or we collect when you use the service, including information received through ad tracking service, such as internet usage pattern data.

“third party websites” refers to websites maintained and/or operated by third parties.

Applicability; agreement

These terms and conditions (hereinafter the “terms”) apply in addition to any agreement with panel owner of the panel of which you are a panel member, as well as any specific terms, which may apply for a survey, other research program or other service. These terms shall not apply to the extent they are in conflict with the terms of an agreement between you and a panel owner or with specific terms provided by the panel owner or client as a condition for your participation in a survey or other research program, provided, however, that such other terms shall not reduce our rights or increase our liability specified in these terms.

Introduction:

The purpose of these terms is to set out the general terms and conditions for your use of the services, including your participation in surveys, panel or other research programs.

In some cases we shall run the surveys for our clients & in some cases our clients shall run surveys on TAP app/website on their own. We are the platform supplier, providing opportunities for panel members, to participate in surveys, other research programs and use other services.

In addition to the above, we may also manage incentives. Details regarding such incentive scheme can be found below.

What is a panel?

Short definition “panel” means the data base which includes all the panelists/panel members. But actually, panel is a platform where is a pre-recruited group of individuals who have agreed to take part in market research such as surveys or market research tracking service. In order to participate in a panel in market research, panelist/panel members generally share a large amount of demographic data, household data, and behavioral data during the registration process which can make recruitment for future market research studies easier. Participating in panel activities, the panelist/panel member also receives many different surveys, etc.

How to register into the panel?

If individuals intend to use panel services and become panelists/panel members, they must register with a panel site/app and provide various information and data about themselves. Individuals should participate in the panel recruitment survey floated on TAP app/website & provide information like- name, e-mail, postal code, year of birth, gender, etc. There shall be more questions which are part of panel recruitment survey.

If individuals or panelists/panel members have any questions, they can ask by e-mail panelhelp@tickledmedia.com

The most important thing is that information which individuals provide about themselves must be right, true, correct and complete.

If individuals provide information which may raise doubts, then permission to use panel services can be suspended at any time.

This registration process into panels is voluntary.

Important thing: panelists/panel members and respondents must be at least over 18 (eighteen) years old.

Why is it useful to register into the panel, participate in survey and what opportunities it opens up?

When individuals register into panels, they are described as panelists/panel members.

Panelists/panel members have opportunities to participate in surveys, market research, market research tracking service, public opinion polls, other market research activities (in this case they are described as respondents). They can freely, unrestricted and at easy express opinions.

The panelists/panel members get the below advantages:

1. Guaranteed points per activity or chance to win cash rewards
2. Entry in lucky draws (every quarter) to win cash
3. Get to try new cool products before even they are launched in the market
4. Furthermore, it is an opportunity to influence market decisions.
5. Referral bonus (coming soon)

Also, it is possible to receive messages and newsletters about panel news, statistics, offers, etc.

Participation in surveys, market research, public opinion polls, other market research activities is voluntary.

However, panelists/panel members and respondents may earn points, which can redeem for various rewards or cash. The earned points are personal, and panelists/panel members and respondents cannot transfer them to anybody else. At the beginning of a survey, other market research activities, respondents will receive information about the number of points/cash reward that is possible to earn. Respondents can earn points only for full completed interviews.

If panelists/panel members or respondents breach the terms you may lose all the points or incentives which they have earned.

Rewards process might be varied in each case, depending on the exact panel terms, panel owner terms, researcher conditions, the terms of the survey, etc.

Points value & redemption

1. 100 points are worth S$1

2. Panelists/panel members can redeem points only once they reach the milestone of 2000 points. If they have accumulated min S$20 then they can withdraw money.

3. Panelists/panel members can receive cash through paypal/bank account transfer/other mode as notified by panel owner.

4. Only those panelists/panel members can participate in quarterly lucky draw if they have participated in at least one research activity in that quarter.

5. Your points will be valid and redeemable for a period of twenty-four (24) months after your account becomes inactive. Any points or incentives not redeemed by you may be revoked by us.

6. You do not have to purchase anything to receive points.

How to opt-out registration and services?

Panelists/panel members may opt-out registration in the panel and using other services, such as surveys, market research, etc. At any time and for any reason.

Panelists/panel members just need to follow procedures in their profile in panel site or send request to e-mail panelhelp@tickledmedia.com

Commitments and unauthorized used

All panelists/panel members, respondents and other members agree not to:

• Create an account in panel with a false identity;
• Open, use, or maintain more than one (1) membership account in a one panel unless otherwise agreed;
• Use or attempt to use another panelists/panel members or respondent`s account, without authorization;
• Collect any personal data of other panelists/panel members, respondents, other members and panel / survey owners;
• Send or transmit any viruses, corrupted data, or any other harmful, disruptive, or destructive code, file, or information, including, but not limited to, spyware, malware and trojans;
• Use spiders, robots or other automated data mining techniques to download, store, or otherwise reproduce or distribute data or content available in connection with the panel, or in other ways manipulate the result of a surveys;
• Disrupt, interfere with the security of panel sites and surveys links;
• Send unsolicited and spam emails to panel / survey owner, other panelists/panel members and respondents;
• Post or transmit any threatening, libelous, defamatory, obscene, pornographic, lewd, scandalous, or inflammatory material or content;
• Encourage and / or advise any other panelists/panel members and respondents or panel owner employees to commit an act in conflict with the terms;
• Breach these or any other terms

Proprietary (property) of rights

Unless otherwise noted, all materials, including, without limitation, all concepts, text, designs, graphics, drawings, photographs, video clips, music and sounds, and all trademarks, service marks and trade names used in a survey, other research program or other service and/or on TAP app/website and the selection and arrangements thereof, are subject to intellectual property rights, including but not limited to copyrights, trademarks and patents or the right to apply for their registration anywhere in the world, held by or licensed by us, a survey owner, a panel owner, who are the respective owner of, or controls, such restricted content.

Confidentiality

Panelists/panel members and respondents hereby undertake during the term of the participating in the panel, survey and other market research activities and for a period of 2 (two) years thereafter not to disclose to any third-party confidential information concerning the Tickled Media group of companies and / or a survey owner, a panel owner or other third parties who are the respective owner of, or controls, such content, except for such information necessarily provided in connection with the use provided services and such information can be revealed according to the laws of the region of the Tickled Media.

Liability and disclaimer

To the extent permitted by applicable law, Tickled Media group of companies and its sub-processors and sub-contractors, survey owner, panel owner, researcher or other third parties who are owner of the products and projects which panelists/panel members, respondents and other members and users use in accordance with these terms, shall not be liable to panelists/panel members, respondents and other members and users in any respect, including without limitation, for any matter related to these terms, panel sites, panel and survey services and other services or for any submissions make, or for any direct, indirect, special, punitive, incidental, reliance, exemplary or consequential damages, loss of profits, loss of expected savings, or any other non-direct damages, whether or not have been advised of the likelihood or possibility of such damages.

The limitation of liability and the disclaimer in these terms shall apply regardless of the form of action, whether in contract, warranty, delict, quasi-delict, strict liability, negligence or other tort and shall survive a fundamental breach or breaches or the failure of the essential purpose of contract or the failure of an exclusive remedy.

Also, in accordance with these terms, panelists/panel members, respondents and other members and users expressly agree that their participation in panel, survey, other market research activities and services and browsing of panel site, survey site, Tickled Media group of companies’ sites are at their sole risk and responsibility.

Panelists/panel members, respondents and other members and users agree to fully and effectively indemnify, defend, and hold Tickled Media group of companies and its sub-processors and sub-contractors, survey owner, panel owner, researcher or other third parties who are owner of the products which panelists/panel members, respondents and other members and users use, harmless from and against any and all damages, expenses, liabilities and losses of any kind, including legal fees, arising, whether directly or indirectly, from any breach caused by the terms and / or breach laws of the region of the Tickled Media.

Force majeure

Neither party in accordance with these terms shall be liable for failure to fulfil its obligations under these terms if that failure is, directly or indirectly, caused by conditions beyond the reasonable control of parties, including acts of god, fire, flood, earthquake, strike, or other natural disasters (force majeure). Any such non-performance shall not constitute a breach of this terms, and the time for performance of such provision, if any, shall be deemed to be extended for a period equal to the duration of the conditions preventing such performance.

User content

You are responsible for all user content. You are also responsible to obtain, where relevant, third party’s approvals, consents, and/or authorizations for your and our use of your user content. User content, including photographs, sound or video recordings may be considered to be personal data. Your user content may become publicly available and shared with third parties including, but not limited to, our clients, clients of our clients, survey owners, panel owners and third party service providers. You shall ensure that user content does not contain copyrighted or trademarked content or material of any third party, including audio, video, images, or the likeness of anyone other than you, unless you have procured the approvals, consents and/or authorizations from such third parties required for your and our use of such user content. You will not receive compensation for our, our partners’ or our clients’ use of any user content.

By using, uploading, posting, submitting or permitting us to collect (such permission deemed granted upon your consent with these terms and use of the relevant service) user content in connection with the services, you hereby grant to us a perpetual, irrevocable, unlimited, transferrable, sub-licensable, world-wide, royalty free, right and license to edit, copy, transmit, publish, display, create derivative works of, reproduce, modify, distribute, and otherwise use your user content at our own discretion. You will not receive any compensation for your user content or our use of it, except where expressly agreed.

You are solely responsible to ensure that your user content, and our use of it according to these terms, will not infringe any third parties’ intellectual property rights. We do not and cannot review all user content and we accept no liability whatsoever for your user content. We have the right, but not an obligation, to delete, remove, or edit your user content, which we, at our sole discretion, deem to: (a) violate these terms; (b) violate intellectual property rights; or (c) be abusive, defamatory, obscene, or otherwise unacceptable.

Profile updates

Panel members agree to keep their membership profiles updated. A panel member may update, correct, and/or delete information contained in his or her membership profiles by: (a) accessing his or her panel membership account; or (b) sending an email to panelhelp@tickledmedia.com

Links

In connection with your use of the service, you may be able to link or connect to a third party website. Please note that we do not endorse any third party website or products, services, and/or opportunities advertised, offered, through or in connection with such third party website. Please review all policies and terms applicable to such third party websites carefully.

Communications with us

All communications (excluding personal data) and user content submitted or transmitted by you to us, by electronic mail or otherwise, or otherwise collected by us, will be treated as non-confidential and non-proprietary information of yours, unless you specifically indicate otherwise either prior to, or contemporaneously with, your submission of or permission to us to collect such communications and user content. You agree that any such communications and user content may be used by us at our own discretion.

Privacy

When applying for panel membership, using a service or otherwise communicating with us or a panel owner, personal data pertaining to you may be processed. Our privacy policy can be accessed at: https://sg.theasianparent.com/privacy-policy

Changes

We hereby reserve the right, in our sole discretion, to make changes to these terms. We encourage you to review these terms on an ongoing basis. We will obtain your consent prior to changes that are of such nature that consent is needed or required. For changes that do not require consent, your continued use of, access to and/or participation in the services does and will constitute your acceptance of these terms as amended.

Suspension, termination and de-activation

In addition to any and all other available remedies, we may, without notice, suspend and/or terminate your use of and access to the service, or your membership with a panel, if you are in breach of these terms or in the event that you use the service in an unlawful manner or otherwise act in a manner that is, at our sole discretion, unacceptable to us, a survey owner, panel owner. If we terminate your right to use the service and/or if your panel membership is terminated: (a) you forfeit all rights, title, and interest in and/or to all unredeemed rewards, incentives, and/or prizes, effective upon termination; (b) your panel membership will immediately be canceled; (c) your access to and use of the service will immediately cease; and (d) you will not be allowed to participate in any future surveys offered through the service.

Furthermore, we reserve the right to de-activate your panel membership account: (a) if you are no longer an active panelist; (b) if we receive a hard bounce or delivery failure notice in our email communication with your email account; or (c) if we receive a “mailbox full” reply notice three (3) times in our email communication to your email account.

In the event of a deactivation, termination by you, or termination by us, you forfeit any incentives/points/cash rewards that you have earned.

Final provisions

These terms are governed by the law of the region of the Tickled Media.

Any dispute, controversy, disagreement or claim arising out of or in connection with the terms, as well as issues of the violation, termination or validity / invalidity hereof shall be settled by mutual negotiations.

If any provision of the terms contradicts the laws of region of the Tickled Media or due to any reason becomes partially or fully invalid, this shall not make other provisions of the terms invalid, in such case all parties agree to change the invalid provision with the legally effective norm, which, as far as possible, would have the same legal and economic result as the changed norm.

These terms can be changed by sole discretion of the Tickled Media group of companies at any time.